Frequently Asked Questions
Everything you need to know about our luxury cashmere and fine woollens.
Where are Johnstons of Elgin products manufactured?
All of our products are proudly manufactured in Scotland at our historic mills in Elgin and Hawick, where we have been experts in natural fibres since 1797.
How should I care for my cashmere garments?
We recommend hand washing your cashmere in lukewarm water with a specialized wool detergent. Avoid wringing the fabric; instead, lay it flat to dry on a towel to maintain its shape and softness.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at the checkout stage.
What is your return policy?
We offer a 28-day return policy for all unworn and unwashed items. Products must be returned in their original packaging with all luxury tags still attached.
Are your materials sustainably sourced?
Sustainability is at our core. We are a founding member of the Sustainable Fibre Alliance (SFA) and ensure that our cashmere and wool are sourced from farmers who prioritize animal welfare and environmental protection.
Can I have my items gift wrapped?
Certainly. We offer a signature gift-wrapping service that includes our branded boxes and ribbon, making our pieces the perfect gift for any occasion.