Returns & Exchanges
At Johnstons of Elgin, we are committed to the quality of our craftsmanship; if you are not entirely satisfied with your purchase, you may return your items within 28 days of receipt for a full refund or exchange.
Complete the Returns Form
Locate the returns form included in your original delivery and indicate the reason for your return or your preference for an exchange.
Package Your Items
Ensure all items are in their original condition, unworn, and with all tags attached, then place them securely inside the original packaging.
Affix the Shipping Label
Attach the provided pre-paid return label to the outside of your parcel, ensuring any previous delivery labels are fully covered or removed.
Drop Off Your Parcel
Take your package to your nearest authorized carrier location and ensure you obtain a proof of postage receipt for tracking purposes.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing